How we engage

Four stages, from understanding the problem to running it in production.

Every engagement follows the same path. Understand first, agree in writing, deliver in stages, hand over completely.

Stage 01

Discovery

We map the process, the systems involved and the outcome the business needs. Nothing is estimated before that is understood.

Stage 02

Definition

Scope, architecture, integration points, milestones and cost, agreed in writing before development begins.

Stage 03

Delivery

Built and released in stages, with working software at each milestone rather than a single handover at the end.

Stage 04

Adoption

Deployment, enablement for the teams who use it, and transfer of the code, environments and documentation.

Products and services

Three ways we work with clients.

Select any one to see what it covers.

Our own product, for clinics and other appointment-led businesses. Every enquiry, appointment and reminder in one place instead of a pad, a phone and someone’s memory.

  • Enquiry capture across channels
  • Appointment and reminder workflow
  • Follow-up for cancellations and no-shows
About Opswake

Enterprise application development shaped around how the business operates: the process, the rules, the exceptions and the people working in it.

  • Application design and development
  • Portals and operational platforms
  • Platform modernisation
About custom software

Process automation and applied intelligence, connected to the enterprise systems already in place, so models operate on real data rather than beside it.

  • Intelligent process automation
  • Enterprise systems and data integration
  • Model integration and applied AI
About AI automation
How we engage Scope agreed in the room before anything is built
Capabilities

The engineering behind it.

  • Application development

    Enterprise applications, portals and operational platforms, designed and built to requirement.

  • Systems integration

    Connecting enterprise platforms, data sources and third-party services into a coherent whole.

  • Intelligent automation

    Automating process work end to end, with human review wherever a decision carries risk.

  • Applied AI and data

    Document intelligence, retrieval over enterprise content, and model integration into live systems.

  • Platform modernisation

    Extending or replacing systems that no longer fit, without stopping the business to do it.

  • Managed support

    Monitoring, maintenance and continuous improvement once a system is live.

Next step

Tell us what you are trying to change.

Describe the process and the outcome you want. We will tell you what is worth building.